Follow the steps outlined in this guide to utilize the Quick Reports found on the Customer's Dashboard page.
*Please note, some email servers may automatically send emails to Spam/Junk folders. To ensure that this doesn’t happen, please have the customers add the following addresses to their email Contacts.
invoicing@paythepoolman.com
service-log@paythepoolman.com
billing@paythepoolman.com
If the customer still experiences issues with with Email communications after the correct address is edited or verified, or if you have any issues with any of the Quick Reports detailed in this guide, contact PaythePoolman customer service by calling or texting us at 951-234-5166, or email at support@paythepoolman.com.
For more details on making use of the Customer History Quick Report to troubleshoot remaining balances or credits on a customer's account, click here.