Welcome to Paythepoolman Help Page!
Is your customer reporting that they're not receiving their emails?
We have some tools for you to check if they customer is receiving them. This guide will walk you through them. (If you'd like to watch a video tutorial instead please click here)
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If it says delivered on email status- that is a direct message from our server. Once email leaves the server it passes through 2 more channels. Customer email server/host. Then customer email security settings.
We do not have control over what is done after the email is sent.
Depending on settings that email host uses and customers own email security settings the email can get bounced around.
If it says delivered but the customer says they are still not receiving the e-mails, we have 2 recommendations.
1. Have customer add our emails to their contact list:
- service-log@paythepoolman.com
2. Have customer provide alternate email address.
If you have any further questions. Please contact our Support Team at (951) 234 51 66 or email us at support@paythepoolman.com
Have a nice day!