Do you have an invoice with a zero balance that isn't marked as paid?
Sometimes when adjustments are made to a paid invoice, such as deleting and then reapplying the payment, the system doesn't quite catch up. So you end up with fully paid invoices that aren't marked as paid.
How do we correct this? Very simple.
1. Go to the customer's dashboard
2. Go to Invoices and Payments tab
3. Click on the invoice
4. Click on "Mark Invoice Paid"
Once you've done that, you're good to go!
If you have further questions please contact us at (951) 234 5166 or email at support@paythepoolman.com