Hello and welcome to the Paythepoolman Help Pages!
If you're having trouble syncing invoice you should check to see if any of your invoices do not have a positive total.
We have a report you can run to check that for you. Here are the steps!
1. From your Company Dashboard, click on REPORTS in the black side bar to the left of your screen.
2. Next, click on the INVOICES WITHOUT A POSITIVE TOTAL report, which is under the third section of reports called INVOICE AND PAYMENT REPORTS:
This report will tell you if any invoices do not have a positive total. If an invoice have doesn't have a positive total the system will not sync with Quickbooks.
Be sure to check out our other Help Pages (just click on the HELP button at the bottom right corner of your screen and search by keywords!) and our YouTube Channel with over 100 videos and tutorials!
Here's the link: https://www.youtube.com/@Paythepoolman
If you have any other question or need further assistance you can reach out to our Support Team at support@paythepoolman.com or (951) 234 5166.
Office hours: Mon-Fri 8AM to 4PM EST| 5AM to 1PM PST
Have a nice day!