If you are trying to rectify a customer balance issue or check a particular payment made by a customer on their account we have some tools available to you.
1. Customer Dashboard - Invoices/Payments
2. Payment Report
3. Payment Hub
4. If you need to verify the payment was received and you use Stripe as a Payment Processor with Paythepoolman you can log into your Stripe.com app or portal and search for payments there.