Hello and Welcome to the Paythepoolman Help Pages!
Have you tried to build your service route in Paythepoolman Plus only to find a spinning wheel of black dots, as shown in the image here?
If this is happening, it's because one of your customer addresses either doesn't exist, was entered incorrectly, or needs to checked against the information found on Google Maps.
1. Be sure to verify the accuracy of any new customer addresses you've recently added by comparing them to what you find in a Google search for that address. Sometimes the error is caused by hidden characters transferred via copy and paste, so we recommend retyping the address in all applicable fields, even if it looks correct.
2. Refresh your screen to pull in the new data by clicking on the looped arrow as indicated here:
3. Go to the Plus section of your Paythepoolman program and attempt service routing again. Provided all the addresses are entered correctly and agree with the format/spelling in Google Maps, then the routing option should work flawlessly!
Be sure to check out our other Help Pages (just click on the HELP button at the bottom right corner of your screen and search by keywords!) and our YouTube Channel with over 100 videos and tutorials!
Here's the link: https://www.youtube.com/@Paythepoolman
If you have any other question or need further assistance you can reach out to our Support Team at support@paythepoolman.com or (951) 234 5166.
Office hours: Mon-Fri 8AM to 4PM EST| 5AM to 1PM PST
Have a nice day!